Help line: +88 051 65703

Return & Refund Policy

Return Policy

If your product is damaged, defective, incorrect or incomplete at the time of delivery. You have 1 calendar days after item delivery, to notify us that you want to return your product. If your item meets all the requirements, your return can be initiated by calling our Customer Service at +88 051 65703

Refund Policy

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.

The time required to complete a refund depends on the refund method you have selected. Once we have received your product (6 working days) and it has undergone a quality control (2 working days), the expected refund processing times are as follows:

Payment MethodRefund OptionRefund Time

Debit or Credit Card

Debit or Credit Card Payment Reversal

9-10 working days


Bank Deposit / Mobile Payment Reversal

5 working days

Cash on Delivery (COD)

Bank Deposit

4-5 working days




Pollee Unnayon Prokolpo is a non-profit organization. Our focus area are Skill Development Training, Employment Creation, Human Resources Development, Domestic Violence Prevention, Environmental Justice etc. We provide handcraft product which is made from the skilled artisan.

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